Delivery & Returns

Delivery


We are delighted to offer free delivery on all orders within the UK. We aim to dispatch all orders in 10-14 working days and sooner if every product from your order is already in stock. Your package will be sent by DPD (UK orders) or FedEx (International orders).

Please note that there are restrictions on some products, and some products cannot be shipped to international destinations.


Returns

Merchandise in a new and saleable condition may be returned for exchange or refund within 14 days of receiving your order. Items must be accompanied by the original documentation. This does not affect your statutory rights.

Please ensure that all returns sent to our address (Bark & Rock, Unit 1, Delf House, Pool Close, KT8 2HW) are handled by an insured carrier. Bark & Rock cannot be held liable for any returned items that fail to arrive. Bark & Rock will not be liable for any customs or duties charges incurred when returning goods and the cost of return postage is the responsibility of the purchaser.

You should expect to receive your refund within four weeks of us receiving your items, however, in many cases you will receive a refund more quickly.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.